Firehouse Subs employee has all the ingredients of a leader

Doing Business Right

Isaac Niems

ROCKWALL, TX (September 30, 2014) His voice has a calming effect. His words are spoken only a decibel or two above all the activity around you. He looks you in the eye when he speaks and that is a rare and admirable trait for one so young. He is well-spoken and confident but not patronizing. Instantly you trust him. 

Isaac Niems is the oldest son of Jeff and Debbie Niems. He works at Firehouse Subs at 1067 I-30 in Rockwall – interacting with customers and occasionally dealing with stressful situations. 

Isaac was promoted to shift leader after a few short months on the job. He encourages customers to try the new monthly special, or he remembers and recommends their usual favorite. He recognizes that each customer is unique with individual tastes. His knowledge of the menu helps him create the perfect sandwich for everyone who comes through the door. 

Proactive and focused, Isaac is never idle. Whether tending to customers, restocking supplies or cleaning tables, his ability to prioritize comes naturally. He is happiest when faced with a challenge and always strives to do his best. He is working toward completing his Bachelor’s degree in public relations and marketing. Perhaps, someday he will be the owner of his own business. One thing is for sure, this driven young man will be a leader.    

Editor’s Note: This article was prepared for our Fall Print Edition, which began hitting mailboxes this week. At press time, we were not surprised to learn that Isaac had been recruited by a company in California. He accepted a seasonal position, refereeing high school football games. He plans to return to Rockwall after the season concludes. Firehouse Subs owner Ken Lee says he looks forward to bringing Isaac back on board. In the meantime, Isaac’s younger brother Joseph has followed in his footsteps. According to their mom, Debbie Niems, the brothers worked one overlapping shift – a period of three hours – when this cellphone selfie was shot. Isaac trained his younger brother, gave him pointers and laid the groundwork for Joseph – another leader in the making. 

This article is part of a series by Blue Ribbon News special contributor Rhonda Wright of Rockwall, who shines the spotlight on local employees who go the extra mile. If you know a hard-working individual who deserves recognition for exceptional customer service or a job well done, nominate them by emailing

To share your good news and events, email .

Please click here to LIKE our Facebook page, so we can reach more people with good news like this!