Led by a U.S. Marine Corps veteran, the local in-home care agency’s specialized Veteran Services Program helps North Texas military families navigate and unlock earned VA benefits.
ROCKWALL, TX (July 8, 2026) — Ahead of the Fourth of July and National Hire a Veteran Day (July 25), North Texas military families are finding critical support and a trusted ally through a unique peer-to-peer care initiative. Right at Home Rockwall, led by residents Rachel and Mark Reynolds, is celebrating the one-year milestone of its specialized Veteran Services Program, a dedicated effort designed to ensure local aging heroes can safely live at home with the dignity they deserve.
For the Reynoldses, the mission to protect local seniors is rooted in decades of community service. Both have extensive backgrounds in special education in North Texas. Rachel served as an educator in Arizona and El Paso before working for 24 years as an Educational Diagnostician, eventually retiring from Frisco ISD in 2019. Mark, a former educator who retired from Plano West High School in 2021, joined Rachel and their daughter full-time to operate the home care agency.
When the Reynoldses recognized that thousands of local wartime veterans were completely unaware that they qualified for underutilized benefits through the VA Community Care Network to fund long-term in-home care, they launched the specialized program. To run it with military-grade precision, they hired Marine veteran Jim Randolph as the program’s Veteran Services Ambassador.
As the program’s ambassador, Randolph draws on his firsthand military experience and peer-to-peer trust to help veterans overcome concerns about accepting support. He meets directly with Rockwall County families to streamline post-hospitalization care transitions, educate them on complex VA care structures, and connect them with local veteran organizations.
“I served in the USMC, and once a Marine, always a Marine,” said Randolph. “My involvement with the veteran community is very fulfilling. Being able to communicate the available benefits to each veteran and help them realize they deserve them is all the reward I need.”
Over the past year, the program has directly impacted dozens of families across Rockwall County and surrounding communities by deploying specialized caregivers to handle complex cases. The program recently assisted a local Vietnam veteran who was struggling with daily living tasks. By building a personalized care plan, Right at Home enabled him to remain safely at home while simultaneously connecting his family with additional military resources.
In addition to VA-funded care for veterans, the agency provides critical private-pay support to surviving military spouses who do not qualify for direct government care funding. Following a major hospitalization, the widow of a local veteran required substantial assistance to transition back to daily life. Through regular companionship and help with household tasks from the Veteran Services team, she successfully regained her confidence and maintained her independence at home.
Additionally, the program has proven vital for local families navigating complex mobility challenges. When a local veteran fiercely wished to avoid moving into an institutional nursing facility, the agency worked closely with his family to establish a consistent, professional care routine, allowing him to continue living comfortably at home surrounded by his loved ones.
“Our Veteran Ambassador exists to ensure that every veteran in our community knows they are not alone,” said Mark Reynolds. “He is the trusted face of Right at Home within the veteran community. We connect veterans and their families with resources, educate them about available VA benefits, build relationships across the region, and help ensure those who served our country can remain safely and comfortably in their own homes.”
To learn more about Right at Home of Rockwall and its services, visit https://www.rightathome.net/rockwall.
ABOUT RIGHT AT HOME
Founded in 1995, Right at Home offers in-home care to seniors and adults with disabilities who want to live independently. Most Right at Home offices are independently owned and operated and directly employ and supervise all caregiving staff. Each caregiver is thoroughly screened, trained, and bonded/insured before entering a client’s home. Right at Home’s global office is based in Omaha, Nebraska, with more than 780 franchise locations in the U.S. and four other countries. For more information about Right at Home, visit https://www.rightathome.net or read the Right at Home blog at https://www.rightathome.net/blog/.
Press release submitted by Katja Ostojic, Mainland | Operations and Media Relations Specialist
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