The City of Lewisville has launched a new online Customer Support Center that will allow website visitors to submit service requests or complaints, easily search a database of more than 400 frequently asked questions about city services, make online water bill and municipal court payments, submit feedback to the city, and access the community calendar.
The new automated engine, developed through a contract with WebQA, will become the first online stop for residents, visitors or vendors with questions about City services or who want to report a need for service. Links to the Customer Support Center are available on the City’s homepage at cityoflewisville.com, and the public portal also can be accessed directly at http://mygovhelp.info/LewisvilleTX.
Visitors are able to set up a brief profile, including their email address, and then can track the progress of their question or request as it is being handled by City staff. Most items also can be submitted anonymously, but then cannot be tracked by the person who made the submission.
Along with several other recent additions to the city website, including an online check register that was implemented last year, the new Customer Support Center is part of a continuing effort to make City information and services more easily accessible to Lewisville residents. A website redesign also is underway that will introduce a variety of new tools for website visitors.
Submitted by James Kunke, City of Lewisville; edited for publication by Blue Ribbon News, all rights reserved.
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